We had great service when we were deciding on the company and the product. We had less service once we signed the contract, waited for the product to arrive and a date for installation.
Deliver what was promised.
Sandy & Phil Petrie
Very professional, knowledgeable, courteous, clean up was immaculate! Great price and value. From the front office to the installers. Absolutely the best carpet company I ever had the pleasure to work with. Keith, Sarah and the crew Thank You!
The carpet on the stairs was not capped and the carpet is pulling out at the top of the stairs. My husband has called twice and no one has followed up to finish the job. Theater room and stairs, high quality carpet. Grand opening this Saturday! Will update review if issue gets resolved.
Have clear communication between sales and actual crew and client (a checklist everyone oks?) so that no one is surprised. It could include when the salesperson says the crew will arrive, what furniture will be moved/moved back/washer dryer hook up. I still feel penalized for choosing linoleum and paying a partial restocking fee because it could not be appropriately installed without tripling the cost of our project. That kind of information is extremely valuable in the initial sales encounter. I would rather the installers had come to give feedback on the job's difficulties before I ordered thousands of $ worth of linoleum I couldn't use without extensive alteration of our floor. Be transparent in what you charge for and don't commit a client to a product you can't reasonably install.
Franchise owner was great and would work with h9m, but work crew could have been beyyer. Floors damages after install due to lack of caution by crew, also product quality as boards were splitting after install due to manufacturer defects. Better crew training on how to install.
Lori & Richard Scarsella
The product (laminate flooring) was okay, except I would like to have had more selections to choose from. The service was good, the installers were nice and friendly.
Not sure about how to answer this question
Paul and Delores Collins
Keith was not pushing us to purchase/make decisions quickly. We were able to compare carpet/padding qualities and prices to see what would fit into our budget. Our installers were fantastic. They went above and beyond to rectify a sub floor issue and wrap all of our stairs. Couldn’t be happier with our choice.
Bill & Betsy Street
They delivered and performed as promised.