It seems like there are a lot of "middle men" involved. The communication between the customer and all involved parties is sometimes lost or poorly communicated. The person giving the estimate did not cover options or suggestions such as removal of quarter round for floor refinishing or suggest staining in a more "up-to-date" color. Once this was brought up by the project manager? I was out of the house and out of town - would have been much easier to go over in person. The measurements for the carpet were somehow wrong, delaying the install. The installers took keys and garage door openers home rather than leaving them as had been discussed with others. Things like outlet covers and shelves were not returned to the proper place nor was I told that they would not be, so another delay in having to get people to fix those issues. In the end, the job was done well, but it was a bit of a headache to get there.
Very professional and excellent work
Great contractor. No problems!
Roger Keen Construction
The offices look great. Installers were very meticulas in their installation of our flooring.
Courteous, professional and fast
Worked within our schedule and budget and did a fantastic job!
Spare tiles were not left for us. Several gouges were left when removing baseboards. Plants in the front of the house were walked on and waste materials were left on them.
Ron and Marty Buxton
The people we have worked with have been outstanding in knowledge, capability, and doing the job right..
Sally & David Morris
Seam of the carpet was placed ion a high traffic area. It was discussed prior to installation of where to put the seam. this information was never told to the installation crew. Thus, the seam was placed in the wrong area. The optimal solution would be to reinstall the carpet correctly.
Excellent (or, as she would say, "Awesome!") presentation of flooring options, with a whole van-full of samples brought to our house and lots of helpful suggestions from sales rep Ally G; polite and efficient communications with the company re scheduling, etc.; installers Doug and Scott were expert and diligent, and happy to explain the process, in the (very complex) project of laying down bathroom+shower stall tiles on an old and sloping basement concrete floor covered with caked mastic (glue) from old broken tiles that had been removed. They did a great job despite the difficulties inherent in the work, and I would certainly recommend Floor Coverings International Cincinnati East to anyone who wants the best quality work done on his or her project. Mark L